FAQ

If you forget your password, please select "Forgot Password" on the login screen. You will be prompted to enter the email address associated with your account, and a link to reset your password will be emailed to you.

Your learning journey is just that - yours. At OrionVerse, we believe that you should have the freedom and power to tailor your educational experience to your unique needs and interests. That's why we've made it easy for you to adjust your learning preferences at any time. Simply go to your User Profile and retake the customisation questions. Your answers will help us shape your learning pathway, ensuring it aligns with your preferred subjects, learning style, and more. Remember, there's no limit to how many times you can update these settings. As you grow and your learning needs evolve, we're here to adapt with you, every step of the way.

Your progress is tracked in the app's dashboard. You can view your completed lessons, test scores, and hours spent studying in the "Progress" section of the app.

Yes, you can log in to your OrionVerse account from multiple devices. Your progress will be synced across all devices where you're logged in.

If you encounter any issues, please reach out to our support team at Brain@OrionVerse.ai

We're always here to help!

OrionVerse is designed with primary school learners in mind. However, learners of all ages may find the app beneficial for revising or learning new concepts.

Our dedicated team regularly updates the content to ensure it remains current, engaging, and in line with educational standards.

Yes! Navigate to your profile and click on the default image above your name. Choose from a selection of options—we hope you find the perfect one to represent you

To apply for the OrionVerse Premium Scholarship, please contact Brain@OrionVerse.ai

with your details and we'll guide you through the application process. We're committed to making learning via OrionVerse app accessible to all, and we look forward to helping you on your learning journey.

Currently, our scholarship is exclusively available as a premium feature within the app and involves no monetary award.

Yes, we are! At OrionVerse, we believe in providing a distraction-free learning environment. That's why we have committed to keeping our app ad-free. We want you to focus on your learning journey, not on unnecessary interruptions.

Orion was our beloved canine companion, whose spirit of boundless curiosity and joy for life inspired the creation of OrionVerse. Even though she has passed away, her legacy lives on in this app. Every question you ask, every new thing you learn, keeps her spirit alive and celebrates her love for exploration and discovery. She remains our guiding star, lighting the way for learners just like she did for us.

Your thoughts and insights are valuable to us. If you have feedback, ideas, or simply want to share your learning experience with us, please don't hesitate to email us at Brain@OrionVerse.ai

We love hearing from our learners, and your input can help shape the future of OrionVerse!

Security is not just a feature but a cornerstone of the OrionVerse platform. Our Bug Bounty Program serves as a critical line of defense in maintaining the utmost security standards. If you discover and responsibly disclose a vulnerability, not only do you contribute to the safety of our user community, but in return, we will reward your efforts. Please send all pertinent information regarding the security issue to our specialized Bug Bounty email: Brain@OrionVerse.ai. Each responsible disclosure is invaluable to us, and it enables us to promptly address and rectify any security concerns, further solidifying the integrity of our platform.

Currently, our Bug Bounty Program offers premium feature within the app and involves no monetary award..

If you wish to remove your account entirely from OrionVerse, please follow these steps on the OrionVerse app: go to "Profile" --> "Settings" --> "Delete Account." You will be prompted to confirm if you wish to proceed with account deletion. Select "Delete Account" to proceed or "Cancel" to cancel this action.

Then, you will need to enter the correct password to prevent accidental deletion and then select "Delete Account."

For accounts with an active subscription, you will see a reminder to also cancel the subscriptions.

This process will permanently remove all your app data for OrionVerse, and unfortunately, this action is not reversible.

If you want to double-confirm that your account and app data have been removed, please email us at Brain@orionverse.ai, and we will be able to triple-check this for you.

We hope you give us an opportunity to make things right for you before stepping away from us. If you have any further questions or concerns, please feel free to reach out to us at Brain@orionverse.ai.